Veolia’s Water Affordability Program is the first program in New York to offer low-income water utility customers a monthly bill discount. The discount will be applied to your meter facility charge, which can account for up to 25% of your monthly bill.
If you previously received assistance through the state’s Low Income Household Water Assistance Program (LIHWAP), you will automatically be enrolled until the company’s annual recertification. You are also eligible for the program if, in the last 12 months, you have participated in another utility affordability program or received assistance through any of the following government programs:
- Supplemental Security Income
- Temporary Assistance to Needy Persons/Families
- Safety Net Assistance
- Medicaid
- Supplemental Nutrition Assistance Program
- Federal Public Housing Assistance
- Veterans Pension and Survivors Benefit programs
- Federal Lifeline program
- Bureau of Indian Affairs General Assistance
- Tribal Head Start
- Tribal Temporary Assistance to Needy Families
- Food Distribution Program on Indian Reservation
- Home Energy Assistance Program (HEAP) benefit
In addition to receiving a monthly bill discount, qualifying customers will also be able to:
- Receive a one-time waiver of the reconnection fee each year if their service is shut off due to non payment
- Get double the Veolia rebate amount when purchasing certain water-saving appliances