A financial crisis can happen to anyone, regardless of age, income or family situation.
These challenges are often due to unforeseen circumstances, such as a job loss or illness. We understand, and we’re here to help. Veolia Cares, a water assistance program created by Veolia and New Jersey SHARES, provides relief to people facing temporary financial crises.

Working through a network of community- based social service agencies, Veolia Cares provides limited grants to pay residents’ water bills. We know you already have enough things to worry about. Paying your water bill shouldn’t be one of them. All we ask is that you meet the basic eligibility requirements outlined inside.

Eligibility Requirements

The program is available to residential customers who:

  • Have established water service with Veolia
  • Are experiencing a financial crisis, such as a job loss or illness
  • Have made a good faith payment of at least $20 within 90 days of applying


State-specific grant thresholds determine how much you can receive

Veolia Cares is financially supported by Veolia and administered in NY, NJ, PA, and DE by New Jersey SHARES, a non-profit organization that provides assistance to eligible households for paying their energy, telephone, broadband (internet), and water bills.

Residence and Billing

The water bill must be in the applicant’s name. Acceptable exceptions to the bill being in the applicant’s name:

  • The bill is in the spouse’s name and the spouse still resides in the home or is deceased.
  • The applicant is elderly or disabled and a volunteer, family member, or social worker who has a letter of authorization, is applying on his/her behalf.

Required Documents 
Below is the list of documents you will need in hand when you apply. NJ SHARES must receive your documents within ten business days of your submitted application.

  • Proof of ID
  • Signed application
  • Most recent Veolia water bill

Status with Veolia

The water customer’s account balance must be past due.


Good faith payment: Applicants must have paid at least $20 on their account within the last 90 days. If the good faith payment was not made in the last 90 days, applicant must make the payment before applying. The good faith payment must clear before Veolia can verify payment has been made.

  • Grants must be used for consumption charges only. They cannot be used for deposits, reconnection fees or repairs.
  • Customers can apply for a grant once in a calendar year.
  • Customers will not receive a credit balance.

For Additional Information 

For more information about Veolia Cares, call us at 1-888-942-8080, email us at or text help to 64406.

Veolia Cares is supported by Veolia and administered by New Jersey SHARES.

New Jersey SHARES 4 Walter E. Foran Boulevard, Suite 105 Flemington, NJ 08822

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