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What's New

Conference Assembles more than 700 Energy Affordability Leaders

More than 700 leaders within the energy-assistance community attended the 2013 National Energy and Utility Affordability Conference (NEUAC), co-presented by the National Fuel Fund Network and National Low Income Energy Consortium.

NEUAC, held June 10-12, at the Hilton San Diego Bayfront, provides an annual opportunity to share experiences, common problems and, most importantly, solutions and successes. For more information, please visit:

Pictured: Jim Jacob and Atlantic City Electric's Alita Corbett at NEUAC.

Jim Jacob Presents at NEUAC

Our President & CEO Jim Jacob presented at the 2013 National Energy and Utility Affordability Conference in San Diego, CA this month! Jim spoke on the panel entitled “Leveraging Partnerships and Increasing Capacity to Help Vulnerable Populations.

The presenters highlighted the success of statewide initiatives taken by New York and New Jersey whose collaborative state legislative advocacy has been bringing millions of dollars to vulnerable populations annually. Successful approaches and examples were explained, including how the model could be replicated in other states.

NJ SHARES Call Center a Valuable Touch-Point for Customer Service

The NJ SHARES Client Services Call Center aims to educate and assist clients on the application and enrollment process for Verizon NJ’s Communications Lifeline Program. The program enables low-income clients to afford their telephone. This partnership emerged in 2005 and has been a successful model across the country.

Pictured: Kimberly Warrick, NJ SHARES Call Center Manager.

NJ SHARES Customer Service Highlighted at 14th Annual Call Center Week

Kimberly Warrick, NJ SHARES’ Client Service Call Center Manager, had the opportunity to highlight our work at the 14th Annual Call Center Week, held June 10 -14 in Las Vegas, NV. The conference surpassed 3,000 delegates and is an annual opportunity to observe the best practices in call center customer service around the country. Kimberly also presented at a workshop called 'Top 10 Ways to Improve Call Center Employee Motivation from the Non- Profit Perspective'.

Catholic Charities, Diocese of Trenton Delivers Statewide Disaster Case Management Services

Catholic Charities, Diocese of Trenton will serve as the managing agency for the statewide delivery of Disaster Case Management services, funded by the Department of Homeland Security's Federal Emergency Management Agency (FEMA). A grant of $8.7 million will be used to coordinate disaster case management among the five Catholic Charities in New Jersey.

Disaster case management differs from other individual disaster assistance programs at federal and state levels. It is available to anyone who has been impacted by Sandy, regardless of the amount of funds or assistance that may have already been received, and regardless of prior enrollment with FEMA. The case managers will help survivors to develop a recovery plan, find resources, and provide one-on-one advice to help find solutions to unmet needs. Direct financial assistance under this grant is not available, but case managers will make referrals to other sources within Catholic Charities or other organizations. The grant runs from April 1, 2013- October 30, 2014. If you or someone you know can benefit from disaster case management, please call 877-510-6762 for more information about this program.

President's Letter

Jim Jacob, President & CEO

Earlier this month I had the opportunity to attend the 2013 National Energy and Utility Affordability Conference (NEUAC), co-presented by the National Fuel Fund Network and the National Low Income Energy Consortium. NJ SHARES serves on both Boards. As the conference treasurer, I am pleased to report that it was a great success. Bringing together more than 700 energy affordability leaders, this year’s conference was one of the best attended in the past 25 years.

The conference touched on eight topics of the highest concern to the energy affordability community including: Innovative Approaches; Energy Affordability and Weatherization; Energy Assistance and Education; Policy and Advocacy; Partnership and Advocacy – which I presented on; Tribal Issues; Internal Management, Regulations and Strategies. Attendees and presenters represented a wide range of organizations including members of the federal government including the Department of Health and Human Services, non-profit organizations, fuel funds and utilities.

NEUAC provides an annual opportunity to share experiences, common problems and, most importantly, solutions and successes. Attendees engage in peer-to-peer educational sessions and hear from national experts on programs and policies to help low-income consumers meet their home energy needs. One of the goals of this conference when it started more than 25 years ago was to build bridges and enhance communication between the attending organizations. Every conference results in increased collaboration, new approaches and improved practices across the nation.

As federal energy assistance continues to decline, the cost of residential energy continues to increase. As we deal with these issues, it is more important than ever to work together to address the critical public policy challenges that are impacting energy affordability. Each year that NJ SHARES attends NEUAC we come back with tools that that help us to better serve New Jersey residents who need our assistance.

For more information of the conference, visit:


Help Us Get 100 “Likes” on Facebook

Recently NJ SHARES launched a Facebook page to stay in touch with our friends. Our goal is to acquire 100 “Likes” before the end the month. So far we have 90 likes! We are SO close to hitting 100 “Likes” – help us reach this goal! Post, share and tell your friends to “Like” our page today.
Please “Like” us on Facebook and consider sharing with your network.

If you can’t find us in your Facebook search feature, here’s how you can help:

“Like” Us:

It’s easy to “Like” the New Jersey SHARES, Inc. page. First, log into your own Facebook page. Next, click on this link OR manually type that address into your own web browser, and you will be transported to our page. Underneath our cover photo and next to our name, you will see an icon that says “Like” with a thumbs-up graphic. Simply “Like” the page by clicking on that icon.

Share with Network

Once you have “Liked” New Jersey SHARES, Inc.’s page, consider sharing the page with your friends and other networks. Visit New Jersey SHARES, Inc.’s Facebook page – underneath our cover photo, next to the icon that says “Like,” there should be another icon that looks like a wheel or gear. Click that icon, and a drop down menu will appear. Next, click on “Share…” which is listed underneath “Create a Page.”

Our Partners: Agency SpotLight

Pictured are: Joyce Campbell from Catholic Charities and Barbara Gomes from NJ SHARES.

NJ SHARES is fortunate to partner with more than 270 agencies around the state. Each organization has a different mission and focus but all provide holistic solutions to their community.

Catholic Charities, Diocese of Trenton provides essential services to more than 100,000 New Jersey residents every year. Services include basic needs like food, clothing and shelter plus specialized services such as drug treatment, mental health and legal support. The agency serves Burlington, Mercer, Monmouth and Ocean counties; bringing help to the areas that need it most. Programs are designed to help people and families be self-sufficient and end the cycle of dependence. This not only improves people's lives, but strengthens our community.

Joyce Campbell, Catholic Charities’ Associate Executive Director for External Affairs has served on the NJ SHARES’ Board of Directors since the early years and currently serves as the Board Chair. For the past 15 years, NJ SHARES has filled the gap for households on the brink of losing it all. I am proud of the work we accomplish together and wish continued growth and success for the organization, said Joyce Campbell.”


Pictured are: MaryBeth Dixon, AARP and Dena Shipley, NJ SHARES.

NJ SHARES’ Programs Showcased at AARP Consumer Resource Fair

AARP New Jersey held a Consumer Resource Fair at the Princeton Senior Resource Center, located at 45 Stockton Street in Princeton, NJ on Tuesday June 18th, from 4:00 – 6:00 p.m. NJ SHARES had the opportunity to interact with more than 150 seniors regarding resources and programs available.

New Jersey SHARES |
1901 North Olden Avenue Extention Suite 1-A | Ewing, NJ 08618-2111
Phone: 609-883-1626 | Toll Free: 866-657-4273 | Fax: 609-883-6364 | Email
Copyright 2013, NJ SHARES.
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New Jersey SHARES
1901 North Olden Avenue Extension, Suite 1A | Ewing, NJ 08618
Phone: 609-883-1626 | Toll Free: 866-657-4273 | Fax: 609-883-6364 | Email
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