ACE Helping Hands
Atlantic City Electric (ACE) and NJ SHARES have partnered to create an electric assistance program called Helping Hands. Helping Hands' mission is to assist those who are in a temporary financial crisis and need electric bill payment assistance. Applications are taken through the Helping Hands online application accessed through the NJ SHARES website www.njshares.org.
The income guideline for the program allows any ACE residential customer earning under 400% of the
federal poverty level to apply. The program is available to anyone in a temporary crisis. The grant
amount can be up to $200 and may be combined with other energy assistance grants such as LIHEAP,
USF and NJ SHARES.
- Reside in New Jersey.
- Be experiencing a financial crisis, such as a job loss or illness.
- Have arrears on their electric bill.
- Have an income level that does not exceed 400% of the Federal Poverty Level.
- Have an active ACE residential electric account.
- A household may receive a grant once in a revolving twelve month period.
Required Documentation for ACE Helping Hands applications:
- Proof of Income for all contributing household members (last four consecutive weeks prior to application date)
- Proof of Identification for all household members
- Most Recent Atlantic City Electric Bill
- Signed and dated Application
- Zero Income Affirmation
Helping Hands Policies and Procedures
- Helping Hands assistance applicants must be Atlantic City Electric residential customers earning less than 400% of the federal poverty level.
- A household may receive a grant once in a revolving 12 month period.
Residence and Billing
- The electric bill must be in the applicant's name.
- The applicant must reside at the address listed on his or her application.
Exceptions to the bill being in the applicant's name:
- The bill is in the spouse's name and the spouse resides in the home or is deceased.
- The applicant is elderly or disabled and a volunteer, family member, or social worker that has a Power of Attorney document or letter of authorization, is applying on his/her behalf.
Required Documentation for Exceptions: In cases where applicants are not the customer of record — a marriage certificate is needed for clients who are applying as married with different last names, and a letter of authorization, or Power of Attorney document is required for those applying for an elderly or disabled client.
Clients do not need a shut-off notice to apply: The customer must be "at risk" of service termination or "shut-off" which can be documented by any of the following:
- The customer has received a written notice of arrears.
- The customer's bill shows an arrears balance.
- The customer has, or is about to default on a payment plan.
- If the customer is on a payment plan, only arrearage consumption charges will be paid.
- The customer has a written termination or shut off notice on their bill.
- The customer's service is shut off.
Click here to identify an intake agency in your area to submit a grant application in person
or call the toll free energy assistance hotline at 1-866-657-4273 (1-866-NJSHARES).